Frequently Asked Questions
General Questions
Helpful Tips to Find Sweet Loren’s:
- Click here to find a retailer near you who may have it in stock or to purchase online.
- Use Instacart to help you find Sweet Loren’s in stock at a store near you.
If you need any help locating our products near you, please reach out to us at hello@sweetlorens.com
Sweet Loren’s products are like no other. We pride ourselves on making the most delicious, homemade tasting baked goods using only clean, high quality, simple ingredients. We never use chemicals, refined flours or unhealthy fillers. Sweet Loren’s is a purpose-driven, and women owned business. Our products are universally friendly for all to enjoy. Sweet Loren’s products are Certified Gluten Free, Certified Vegan Certified, Peanut/Treenut Free, Dairy Free, Non GMO Project Verified, 100% Whole Grain, and Kosher Pareve.
As true believers in the health benefits and superior taste of whole food ingredients, we make our products from only real ingredients. We can promise you that you won’t ever have to inspect our products for ingredients that you can’t trust.
We believe every ingredient counts. We hand-pick homemade tasting, simple ingredients that are tasty and nutrient dense. We love using ingredients like our gluten free whole grain oat flour, thick rolled oats, pure cane sugar, sustainable palm oil, plentiful European dark chocolate, and tasty sea salt.
Our cookie dough can be found in the refrigerated dough aisle of grocery stores across the United States. Please visit the easy Store Locator on our homepage to learn where you can find our products near you!
You can find our new breakfast biscuits nationwide at Whole Foods in the packaged cookie aisle AND on Amazon! We will be branching out to other grocery stores in the near future. Stay tuned!
Our puff pastry and thin pizza crust can be found in the refrigerated dough aisle at the following locations:
Wegmans: Both products available starting June 5.
Kroger: Both products will be available starting August 4
Target: Puff pastry will be available starting June 5.
Giant Martin: Available starting mid-August.
Meijer: Both products available starting in August.
Hy-Vee: Both products will be available in September
You’ve asked and we listened! Our online store is live! Shop here.
You can also find our new Breakfast Biscuits on Amazon for purchase.
Yes, Sweet Loren’s offers a variety of items available for Food Service. Please visit https://sweetlorens.com/pages/food-service or email sales@sweetlorens.com for more information.
If your store doesn’t carry your favorite flavor, we recommend submitting a request directly through the store's online customer service request form. And remember, you can always order from sweetlorens.com.
BAKING INSTRUCTIONS
Oven or Toaster Oven:
- Preheat oven or toaster oven to 325 F.
- Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.
- Bake 11-13 min. for a soft and chewy cookie or bake 14-16 min. for a crispier cookie.
- Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Oven or Toaster Oven:
- Preheat oven or toaster oven to 325 F
- Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.
- Bake 10-12 min. for a soft and chewy cookie or bake 13-14 min. for a crispier cookie.
- Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Oven or Toaster Oven:
- Preheat oven or toaster oven to 325 F.
- Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.
- Bake 10-12 min. for a soft and chewy cookie or bake 13-14 min. for a crispier cookie.
- Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Oven or Toaster Oven:
- Preheat oven or toaster oven to 325 F.
- Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.
- Bake 13-15 min. for a soft and chewy cookie or bake 16-18 min. for a crispier cookie.
- Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Oven or Toaster Oven:
- Preheat oven or toaster oven to 325°F.
- Place one or all cookie dough portions 2 inches apart on baking sheet.
- Bake 9-11 minutes for a soft and chewy cookie. 13-15 minutes for a crispier cookie.
- Remove from oven. Let sit on baking sheet for at least 5 minutes - cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Oven or Toaster Oven:
- Preheat oven or toaster oven to 350°F.
- Place one or all cookie dough portions 2 inches apart on baking sheet.
- Bake 9-11 minutes for a soft and chewy cookie. 13-15 minutes for a crispier cookie.
- Remove from oven. Let sit on baking sheet for at least 5 minutes - cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Oven or Toaster Oven:
- Preheat oven or toaster oven to 325 F.
- Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.
- Bake 11-13 min. for a soft and chewy cookie or bake 14-16 min. for a crispier cookie.
- Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!
Air Fryer:
- Preheat your air fryer to 280°F.
- Line air fryer chamber with parchment paper.
- Arrange Cookie Dough portions in the air fryer. 4-6 cookie dough portions will fit into the air fryer per batch.
- Bake for 14 minutes. Cool cookies & enjoy!
Pro Tip: For extra salt flavor, top cookie dough before or after baking with flaky sea salt!
1. Preheat oven or toaster oven to 425°F.
2. Unroll puff pastry dough. Cut or fill, and use as directed in recipe. If cracked, use fingers to press dough back together. No thawing required!
3. If you'd like a golden brown finish, brush outside of pastry with egg or milk wash.
4. Bake 12-15 minutes on baking sheet lined with provided parchment paper. Please trim away any excess parchment paper. Bake until puffed and golden brown, or as directed by recipe.
5. Remove from oven, and enjoy!
6. For sweet recipes, optional to dust with powdered sugar.
1. Preheat oven or toaster oven to 450°F.
2. Unroll pizza crust, remove parchment paper, and place on baking sheet. If cracked, use fingers to press dough back together.
3. Bake crust WITHOUT toppings for 5 minutes.
4. Remove from oven, add sauce, cheese or toppings.
5. Bake 5-7 minutes more until golden brown edges and cheese has melted.
6. Remove from oven, cut into slices and enjoy!
Product Questions
Yes, all of Sweet Loren’s products are Certified Gluten Free.
Yes, all of Sweet Loren’s products are dairy free.
Yes, all of Sweet Loren’s products are Certified Vegan, and contain no dairy or animal products.
Yes, all of Sweet Loren’s products are certified OU Kosher Pareve.
Yes, all Sweet Loren’s products are peanut and tree nut free.
Sweet Loren’s believes that simple, unprocessed ingredients contain the most nutrition and taste. When you refine food, nutrients get stripped out – leaving food less nutritious. Unrefined, simple ingredients get broken down more slowly by your body, not causing your blood sugar level to spike as much. They are also more nutrient dense – full of micronutrients like fiber, protein, vitamins, and minerals. Sweet Loren’s believes in using ingredients that you can find in your own kitchen, ones that aren’t manufactured in a lab.
No, these two labels are not interchangeable. “Non-dairy” means a product may contain 0.5% or less of milk by weight. “Dairy free” is not actually regulated, but generally refers to products that do not contain any milk or trace amounts of milk protein. At Sweet Loren’s, we don’t use milk or any dairy product in any of our products.
We proudly use only sustainably sourced, RSPO certified palm oil. After much research and recipe testing, we choose to bake with palm for several reasons. When done right, palm is the highest yielding vegetable oil on the planet! It produces 5-10 times more oil per acre compared to other oils like canola or soybean. Palm also provides a healthy form of fat (full of medium chain fatty acids, Vitamin E, powerful antioxidants, and contains no trans fats). Palm is naturally non GMO and provides a neutral taste in our recipes, so that we can let the different flavors of our cookies shine while keeping our recipes plant-based.
We are aware of the problems that some other palm oil can bring to both communities and the environment, and we actively support only companies that have the highest sustainable methods in place. You can learn more about the RSPO certification here. The suppliers we use are not only RSPO certified, but go above and beyond the requirements. They adhere to strict policies around quality, the environment, occupational health and safety, social responsibility, respect for human rights and ethical conduct, and integrity in business.
Yes, all of our products are certified gluten free.
A GMO, or genetically modified organism, is a plant, animal, microorganism or other organism whose genetic makeup has been modified using recombinant DNA methods (also called gene splicing), gene modification or transgenic technology. (source) We believe consumers should know exactly what is in their food and that GMO foods should be accurately labeled. We choose to source only non-GMO ingredients in our cookie dough because we believe that real, unprocessed food is the most delicious and healthiest for us to consume.
Tapioca starch is made from grinding the pulp of the cassava root. It is an amazing whole food ingredient that acts as a natural thickener. We use it in our recipes to help bind our dough without the use of dairy, gluten, or eggs.
Potato starch is made from potatoes and is used as a natural thickener. We love potato starch for it’s neutral flavor, light color, high fiber content, and health benefits. It’s another great way to replace gluten in recipes.
No, our products are and will always be free of any artificial preservatives, flavors, and colors.
No, our products will never contain high fructose corn syrup.
It is a great potassium source and an emulsifier that binds our product together.
Flax seed takes the place of egg in our product and helps bind the ingredients together. It is loaded with nutrients including protein, fiber and omega 3 fatty acids.
Rosemary extract is an antioxidant that keeps our product fresh. It is used as our natural preservative because we don't believe in using artificial preservatives of any kind. Rosemary extract has a neutral flavor.
While our pre-cut cookie dough packaging cannot be recycled, the outer box of our breakfast biscuits can! We are continuously looking into more packaging options that work with our machinery and also protect our products to give them a long shelf life naturally.
Always refer to the package you have in hand for the correct labeling regarding allergens.
To view the allergen statement by product varietal and flavor, refer to the product's individual detail page.
Discounts & Promotions
We occasionally offer discounts and coupons codes. Be sure to subscribe to our emails to be up-to-date on the latest promotions!
Storage Questions
We recommend keeping our products refrigerated.
If stored frozen, the product will remain fresh 2 months after the best by date on package.
We do not recommend consuming if your cookie dough has remained at room temperature beyond 24 hours.
Baking tip: When baking cookies straight from the freezer, add an additional 2-3 minutes to bake time.
We recommend keeping our puff pastry refrigerated to ensure freshness and quality.
Be sure to check the packaging for helpful tips for success to ensure the best cooking experience.
We recommend keeping our thin pizza crust refrigerated to ensure freshness and quality.
Be sure to check the packaging for helpful tips for success to ensure the best cooking experience.
Since we don’t add preservatives, our baked cookies stay fresher if kept in an airtight container in the fridge. If kept frozen, cookies will last two months. If kept at room temperature, cookies will last about a week.
Cookie dough should not be re-frozen. Once it thaws completely, please keep dough in refrigerator and use by best by date. If package is opened, we recommend using within a couple weeks so dough doesn’t dry out.
12 months
The shelf life of our puff pastry is indicated on the packaging. Please refer to the "Use By" date labeled on the package for the most accurate information.
The shelf life of our thin pizza crust is indicated on the packaging. Please refer to the "Use By" date labeled on the package for the most accurate information.
Business Inquiries
Please email hello@sweetlorens.com with any press, media, events, or sponsorship opportunities.
Yes, we are continuously growing our network and love working with influencers in food, health and wellness. We have a variety of ways we can partner through social media, blogging, and more. Please email hello@sweetlorens.com and we’d love to connect with you.
Yes, we would be interested in collaborating with bloggers, especially those who are passionate foodies and health & wellness enthusiasts. Please email hello@sweetlorens.com and we’d love to connect with you!
Yes, we love collaborating with health focused, clean-ingredient brands to create engaging social media giveaways on Instagram. Please email hello@sweetlorens.com and we’d love to connect with you!
Buying Online & Shipping Options
*UPDATED SHIPPING SCHEDULE*
We’re happy to share we’ve added more frequent shipping days.
– Orders placed Monday – Wednesday by 12pm ET will ship same day via FedEx 1-3 day delivery.
– Orders placed after 12pm ET will ship following day for 1-3 day delivery.
– Orders placed Thursday – Friday will ship for Saturday delivery if the destination is within FedEx 1-2 shipping zone, otherwise orders will ship Monday.
– Orders placed after 12pm ET Friday – Sunday will ship the following Monday via FedEx 1-3 day delivery.
Once your order ships, look out for an email with your tracking number. Please email shop@sweetlorens.com with any questions. Enjoy!
Pre-orders placed on or after June 13th will ship the week of July 8th. Once your order ships, look out for an email with your tracking number. Please email shop@sweetlorens.com with any questions.
For all orders under $75, shipping is a flat $15. This cost represents the cost for packaging shipping and dry ice to ensure your order arrives cold. For all orders $75 and above, shipping is free.
Yes, our cookie dough is shipped frozen. Please be very careful when opening your package as dry ice is included. You will see a Warning Statement on a piece of paper when you open the package to remind you to be extra careful not to touch it with your bare hands. The dry ice will evaporate in 24 hours so we recommend leaving it in the box until it evaporates. Please be especially careful to keep out of reach of children.
Presently we ship to the continental United States (all 48 states, excluding Hawaii and Alaska).
As Sweet Loren’s products are perishable, all sales are final. However, if you have any issues with your order or delivery, please contact your Sweet Loren’s Team and we will be happy to address any issues right away. Please email hello@sweetlorens.com.