Frequently Asked Questions
OUR PRODUCTS
You can find Sweet Loren’s products online or in over 30,000 retailers nationwide. Our Cookie Dough, Puff Pastry and Thin Pizza Crust are located in the refrigerated section of grocery stores, while our Breakfast Biscuits can be found in the packaged cookie aisle. For the most up-to-date availability, visit our Store Locator and enter your zip code! Be sure to check Instacart or call your local store to ensure the product is in stock.
If you need any help locating our products near you, please reach out to us at hello@sweetlorens.com
All of our products are free from the Top 9 Allergens: wheat, peanut, tree nut, soy, milk, egg, sesame, fish, and shellfish.
We’re committed to creating delicious foods that everyone can enjoy, without ever compromising on taste or quality. However, manufacturing facility allergen information may vary by product, so please always check the packaging for the most up-to-date details.
Yes! All of our products are gluten-free and wheat-free.
Yes! All of our products are vegan. They contain no animal or animal-derived products.
All of our Cookie Dough and Breakfast Biscuit flavors are Certified Kosher.
Yes! All of our products use only non-GMO ingredients.
Yes, all of our products are made without the Top 9 Allergens: wheat, peanut, tree nut, soy, milk, egg, sesame, fish, and shellfish.
For the most up-to-date facility allergen information, please reference the allergen statement on the back of the packaging as it may vary by product. If you have additional questions, feel free to reach out to us at hello@sweetlorens.com.
You can find the baking instructions for Sweet Loren’s products on each package, as well as on our website. Simply visit the Shop tab at the top of the page, select your product, and scroll down to view the full baking instructions. Happy baking!
Yes! Sweet Loren's does offer bulk product quantities for Food Service. Please visit our Food Service page for more information on our available products and ordering options.
If your store doesn’t carry your favorite flavor, we recommend submitting a request directly through the store's online customer service request form. And remember, you can always order here on our website!
SHIPPING & STORAGE
Sweet Loren’s Cookie Dough should be stored in the refrigerator but can also be frozen. If frozen by the Best By date on the package, it can be used for up to two additional months.
Our Puff Pastry and Thin Pizza Crust should always be kept refrigerated to ensure freshness. Breakfast Biscuits do not require refrigeration and should be enjoyed by the Best By date on the packaging.
Always refer to the Best By date on the package for the most accurate shelf life information.
All orders are processed within 24-48 hours and shipped on the next available business day. Please note that holidays, weather, and other unforeseen circumstances may affect this schedule.
If you have questions regarding your order, please reach out to hello@sweetlorens.com!
Yes! Sweet Loren’s Cookie Dough should be stored in the refrigerator, but can also be frozen. If frozen by the Best By date on the package, it can be used for up to two additional months.
Presently we ship to the continental United States (all 48 states, excluding Hawaii and Alaska).
As Sweet Loren’s products are perishable, all sales are final. However, if you have any issues with your order or delivery, please contact our Sweet Loren’s Team and we will be happy to address any issues right away by emailing hello@sweetlorens.com!
OTHER QUESTIONS
We love working with partners! For press, media, partnership, or event inquiries, please email us at hello@sweetlorens.com.