Frequently Asked Questions

General Questions

What makes Sweet Loren’s unique?

Sweet Loren’s cookie doughs are like no other. We pride ourselves on making the most delicious, homemade tasting cookie dough using only clean, high quality, simple ingredients. We never use chemicals, refined flours or unhealthy fillers. Sweet Loren’s is a purpose-driven, and women business owned. Our products are universally friendly for all to enjoy. Sweet Loren’s products are Certified Gluten Free, Certified Vegan Certified, Peanut/Treenut Free, Dairy Free, Non GMO Project Verified, 100% Whole Grain, and Kosher Pareve. All of our products are manufactured in a dedicated facility free of gluten, wheat, dairy, peanuts, and tree nuts. As true believers in the health benefits and superior taste of whole food ingredients, we make our products from only real ingredients. We can promise you that you won’t ever have to inspect our products for ingredients that you can’t trust.

What makes Sweet Loren’s ingredients better-for-you?

We believe every ingredient counts. We hand-pick homemade tasting, simple ingredients that are tasty and nutrient dense. We love using ingredients like our gluten free whole grain oat flour, thick rolled oats, pure cane sugar, sustainable palm oil, plentiful European dark chocolate, and tasty sea salt.

Where can I find your products?

Our products can be found in the refrigerated dairy aisle of grocery stores across the United States. Please visit the easy Store Locator on our homepage to learn where you can find our products near you!

Is Sweet Loren’s available for purchase online?

You’ve asked and we listened! Our online store is live! Shop here.

Does Sweet Loren’s offer Food Service?

Yes, Sweet Loren’s offers a variety of items available for Food Service. Please email [email protected] for more information.

Why doesn’t my store carry my favorite flavor?

If your store doesn’t carry your favorite flavor, we recommend that you request it through the store manager. Please also feel free to provide us with the store and location, so that we might forward this on to our sales team for further investigation. And remember, you can always order from sweetlorens.com.


Baking Instructions

Chocolate Chunk

1. Preheat oven or toaster oven to 325℉.

2. Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.

3. Bake 11-13 min. for a soft and chewy cookie or bake 14-16 min. for a crispier cookie.

4. Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!

Fudgy Brownie

1. Preheat oven or toaster oven to 325℉.

2. Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.

3. Bake 10-12 min. for a soft and chewy cookie or bake 13-14 min. for a crispier cookie.

4. Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!

Oatmeal Cranberry

1. Preheat oven or toaster oven to 325℉.

2. Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.

3. Bake 10-12 min. for a soft and chewy cookie or bake 13-14 min. for a crispier cookie.

4. Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!

Sugar Cookie

1. Preheat oven or toaster oven to 325℉.

2. Place cookie discs on an ungreased baking sheet 2 inches apart. For easier clean up, place on parchment paper.

3. Bake 13-15 min. for a soft and chewy cookie or bake 16-18 min. for a crispier cookie.

4. Remove from oven and let sit on baking sheet – cookies continue to bake as they cool. Enjoy!


Product Questions

Are Sweet Loren’s Cookie Dough products Gluten Free?

Yes, all of Sweet Loren’s Cookie Dough is Certified Gluten Free.

Are Sweet Loren’s Cookie Dough products Dairy Free?

Yes, all of Sweet Loren’s Cookie Dough is dairy free, and is made in a dairy free facility as well.

Are Sweet Loren’s Cookie Dough products Egg Free?

Yes, all of Sweet Loren’s Cookie Dough is Certified Vegan, and contain no dairy or animal products.

Are Sweet Loren’s Cookie Dough products certified kosher?

Yes, all of Sweet Loren’s products are certified OU Kosher Pareve.

Are Sweet Loren’s Cookie Dough products nut free?

Yes, all Sweet Loren’s products are peanut and treenut free, and is made in a nut free facility as well.

What are simple ingredients?

Sweet Loren’s believes that simple, unprocessed ingredients contain the most nutrition and taste. When you refine food, nutrients get stripped out – leaving food less nutritious. Unrefined, simple ingredients get broken down more slowly by your body, not causing your blood sugar level to spike as much. They are also more nutrient dense – full of micronutrients like fiber, protein, vitamins, and minerals. Sweet Loren’s believes in using ingredients that you can find in your own kitchen, ones that aren’t manufactured in a lab.

Does “non dairy” and “dairy free” mean the same thing?

No, these two labels are not interchangeable. “Non-dairy” means a product may contain 0.5% or less of milk by weight. “Dairy free” is not actually regulated, but generally refers to products that do not contain any milk or trace amounts of milk protein. At Sweet Loren’s, we don’t use milk or any dairy product in any of our products. All of our Cookie Dough products are Dairy Free because we are also produced in a dairy free facility.

Why do you use palm oil?

We proudly use only sustainably sourced, RSPO certified palm oil. After much research and recipe testing, we choose to bake with palm for several reasons. When done right, palm is the highest yielding vegetable oil on the planet! It produces 5-10 times more oil per acre compared to other oils like canola or soybean. Palm also provides a healthy form of fat (full of medium chain fatty acids, Vitamin E, powerful antioxidants, and contains no trans fats). Palm is naturally non GMO and provides a neutral taste in our recipes, so that we can let the different flavors of our cookies shine while keeping our recipes plant-based.

We are aware of the problems that some other palm oil can bring to both communities and the environment, and we actively support only companies that have the highest sustainable methods in place. You can learn more about the RSPO certification here. The suppliers we use are not only RSPO certified, but go above and beyond the requirements. They adhere to strict policies around quality, the environment, occupational health and safety, social responsibility, respect for human rights and ethical conduct, and integrity in business.

Can you eat our Cookie Dough raw?

Yes, our Cookie Dough is safe to eat raw!

I have celiac disease, is it safe for me to eat your cookie dough?

Yes, all of our products are made in a Certified Gluten Free facility and contain no gluten. We hope you enjoy!

What does “made on shared equipment” mean?

We want to be as transparent as possible with our consumers which is why some of our products contain a “made on shared equipment” warning. This means that although our products do not contain any of those ingredients in the recipe, our products are made in a facility that makes products that do contain those ingredients. All equipment is thoroughly cleaned and sanitized between recipes, but we give our consumers that information so they can make informed decisions about the products they feel comfortable consuming.

What are GMO ingredients and do you use them?

A GMO, or genetically modified organism, is a plant, animal, microorganism or other organism whose genetic makeup has been modified using recombinant DNA methods (also called gene splicing), gene modification or transgenic technology. (source) We believe consumers should know exactly what is in their food and that GMO foods should be accurately labeled. We choose to source only non-GMO ingredients in our cookie dough because we believe that real, unprocessed food is the most delicious and healthiest for us to consume.

What is tapioca starch?

Tapioca starch is made from grinding the pulp of the cassava root. It is an amazing whole food ingredient that acts as a natural thickener. We use it in our recipes to help bind our dough without the use of dairy, gluten, or eggs.

What is potato starch?

Potato starch is made from potatoes and is used as a natural thickener. We love potato starch for it’s neutral flavor, light color, high fiber content, and health benefits. It’s another great way to replace gluten in recipes.

Do Sweet Loren’s Products contain soy?

Sweet Loren’s Cookie Dough is soy free. Our products are manufactured in a dedicated facility free of gluten, wheat, dairy, peanuts and tree nuts. Made on shared equipment with products containing eggs and soy.

Does Sweet Loren’s use artificial ingredients?

No, our products are and will always be free of any artificial preservatives, flavors, and colors.

Do your products use high fructose corn syrup?

No, our products will never contain high fructose corn syrup.

Do you use eggs as an ingredient in your products?

No, our products do not contain eggs. All of Sweet Loren’s products are Certified Vegan.

Do you use packaging that can be recycled?

The cardboard tray can be recycled, but the outer packaging cannot at this time. We are continuously looking into more packaging options that work with our machinery and also protect our products to give them a long shelf life naturally.


Discounts & Promotions

Does Sweet Loren’s offer discounts or promotions?

We occasionally offer discounts and coupons codes. Be sure to subscribe to our emails to be up-to-date on the latest promotions!


Storage Questions

Can your products be kept frozen or refrigerated?

We recommend keeping our products refrigerated.

If stored frozen, the product will remain fresh 2 months after the best by date on package.

Baking tip: When baking cookies straight from the freezer, add an additional 2-3 minutes to bake time.

What is the best way to store baked cookies?

Since we don’t add preservatives, our baked cookies stay fresher if kept in an airtight container room temperature or frozen. If kept frozen, cookies will last two months. If kept at room temperature, cookies will last about a week.

Can you refreeze your cookie dough?

Cookie dough should not be re-frozen. Once it thaws completely, please keep dough in refrigerator and use by best by date. If package is opened, we recommend using within a couple weeks so dough doesn’t dry out.


Business Inquiries

Who can I reach out to with press, media, or event inquiries?

Please email [email protected] with any press, media, events, or sponsorship opportunities.

Do you work with influencers?

Yes, we are continuously growing our network and love working with influencers in food, health and wellness. We have a variety of ways we can partner through social media, blogging, and more. Please email [email protected] and we’d love to connect with you.

Do you work with bloggers?

Yes, we would be interested in collaborating with bloggers, especially those who are passionate foodies and health & wellness enthusiasts. Please email [email protected] and we’d love to connect with you!

Do you work with brands?

Yes, we love collaborating with health focused, clean-ingredient brands to create engaging social media giveaways on Instagram. Please email [email protected] and we’d love to connect with you!


Buying Online & Shipping Options

When can I expect to receive my delivery?

*UPDATED SHIPPING SCHEDULE*

We’re happy to share we’ve added more frequent shipping days.

– Orders placed Monday – Wednesday by 12pm ET will ship same day via FedEx 1-3 day delivery.

– Orders placed after 12pm ET will ship following day for 1-3 day delivery.

– Orders placed Thursday – Friday will ship for Saturday delivery if the destination is within FedEx 1-2 shipping zone, otherwise orders will ship Monday.

– Orders placed after 12pm ET Friday – Sunday will ship the following Monday via FedEx 1-3 day delivery.

Once your order ships, look out for an email with your tracking number. Please email [email protected] with any questions. Enjoy!

Is shipping included in the price?

Yes, shipping is included in the price.

Is the product shipped frozen?

Yes, our cookie dough is shipped frozen. Please be very careful when opening your package as dry ice is included. You will see a Warning Statement on a piece of paper when you open the package to remind you to be extra careful not to touch it with your bare hands. The dry ice will evaporate in 24 hours so we recommend leaving it in the box until it evaporates. Please be especially careful to keep out of reach of children.

Do you ship anywhere in the United States?

Presently we ship to the continental United States (all 48 states, excluding Hawaii and Alaska).

What is your return policy?

As Sweet Loren’s products are perishable, all sales are final. However, if you have any issues with your order or delivery, please contact your Sweet Loren’s Team and we will be happy to address any issues right away. Please email [email protected]